Privacy Policy

We shall take all reasonable steps to protect your personal information. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA) and the Protection of Personal Information Act, 4 of 2013.

We do not sell, share or trade customer’s personal information collected with third parties. Personal information collected will only be disclosed within our business for internal use only.

We Collect And Use Your Personal Information

1. When you subscribe to our newsletter
   We sometimes send out email newsletters to subscribers to keep you up to date with issues that may potentially affect or interest you. You can unsubscribe at any time by following an unsubscribe link at the bottom of the email, or by contacting us.

2. When you contact us
   When you contact us by social media, email or phone, we collect the information included in your message. We use this information to communicate with you.

3. When you visit us
   When you visit us, you may need to complete information for us so that we can help you to the best of our abilities. We will also collect billing information from our clients.

We may share your personal information with our trusted suppliers

We use suppliers and service providers who we trust. They also have a duty to keep your personal information secure and confidential, and to only use it for the purposes for which we have sent it to them. We use other companies to:

• Deliver our newsletters and other communication,
• provide IT infrastructure,
• store information in the cloud,
• archive old documents before we may destroy it,
• maintain our website,
• provide specialists sub-contracting services, and
• help us deliver an optimal service and manage our business.

Some of our suppliers are in other countries that have different levels of protection of personal information, but we’re comfortable that they protect personal information to the same extent that we do.

We use Google Dropbox® and Google Drive to do our work and store all our information, including our clients’ information securely. We believe that Google provides an adequate level of protection for the personal information we store with them. You can read all about how Google safeguards the data and more about their privacy undertakings on their website.

(https://policies.google.com/privacy#products).

OR

We use Microsoft OneDrive to do our work and store all our information, including our clients’ information. We believe that Microsoft provides an adequate level of protection for the personal information we store with them. You can read all about how Microsoft safeguards the data and more about their privacy undertakings on their website. (how-onedrive-safeguards-your-data-in-the-cloud, privacy).

We must show you what we know you have the right to:

• ask what personal information we have about you,
• ask what personal information was sent to our suppliers, service providers, or any other third party,
• ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you,
• unsubscribe from any direct marketing communications we may send you,
• object to the processing of your personal information, and
• lodge a complaint about our practices with the Information Regulator.

It can take us up to 21 days to respond to your request because there are procedures that we need to follow.

In certain cases, we may require proof of your identity and sometimes we may have additional requirements to make changes to your information.

Please notify us if you suspect a security breach

We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed without authorisation, from loss, misuse, and unauthorised access, and from being altered or destroyed. If you suspect that we (or you) have had a security breach, please notify us immediately by sending an email to admin@filkraft.com. Please include as much information as you can.

Have more questions? Please speak to us!

Get in touch with us if you have any questions or concerns about how we engage with you.